Frequently Asked Questions
Everything customers ask us most, in one place. If your question is not here, send us a message — we usually reply within one business day.
Products & materials
Are your crystals natural?
Yes. We work with natural quartz-family stones and natural gemstone material. Naturally formed stones are almost never flawless — small inclusions, colour banding and slight variations between beads are normal and are how you can tell a stone is real.
Are the stones dyed or treated?
Some materials are routinely heat-treated to bring out colour — citrine and amethyst commonly are, for example. Where that applies we say so on the product page. We do not sell dyed glass or synthetic material described as natural crystal.
Why does my bracelet look slightly different from the photo?
Because it is a different stone. We photograph the material we stock, but each bead is unique. If you are ordering a specific colour depth, tell us before ordering and we will pick the closest match.
What is the elastic cord made of?
A strong multi-strand elastic cord, knotted and reinforced. It is designed for everyday wear, not for heavy pulling. See the care guide for how to put it on without stretching it.
Sizing & fit
How do I know which size to order?
Measure your wrist with a soft tape or a strip of paper, then add 1–1.5 cm for a comfortable fit. Our full size guide has the measurement table and explains the difference between 6 mm and 8 mm beads.
What if I order the wrong size?
Contact us. We will arrange a replacement or a refund — see our Refund Policy.
Can I wear it in the shower or while swimming?
We recommend removing it. Water, chlorine, salt and soap residue will eventually weaken the elastic cord and dull some stones. Details in the care guide.
Orders & shipping
Where do you ship from?
From our own warehouse in Donghai County, Jiangsu, China. Every order is packed and dispatched by us.
How long does delivery take?
Orders are dispatched within 1–3 business days. Typical delivery is around 7–14 business days to the United States, and similar for Canada, the UK, Australia and the EU. Full details are in our Shipping Policy.
Will I get a tracking number?
Yes. We email a tracking number as soon as your parcel leaves our warehouse. Tracking sometimes takes a few days to show its first scan.
Do I have to pay customs or import duty?
Depending on your country, import duty or tax may apply to imported goods. That is charged by your local customs authority and is the customer's responsibility. See our Shipping Policy.
Returns
What is your return policy?
You may request a return within 14 days of delivery. Items should be unworn and in their original condition. Please read our Refund Policy for the exact process and the few exceptions.
The item arrived damaged or wrong. What now?
Email info@enerafield.com with your order number and a photo, and we will fix it. Please do not send anything back before contacting us.
Five Elements & choosing a stone
Which bracelet should I choose?
Start with the stone you are drawn to, then read our Five Elements guide. If you want a suggestion, take the short quiz or message us with your birth month.
Do I need a reading to buy a bracelet?
No. The custom reading and reading sessions are optional — plenty of customers simply pick a stone they like.
Still stuck?
Email info@enerafield.com or use the contact form. We answer Monday to Saturday, 9:00–18:00 China Standard Time (GMT+8).