退款政策

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Refund Policy

Our promise: We want you to love your crystals. If something isn't right, we'll make it right.

Crystal Care & Quality

Every stone is hand-selected in Donghai, China — the Crystal Capital of the World. Natural crystals may have unique inclusions, color variations and small irregularities; these are the mark of authenticity, not defects.

14-Day Money-Back Guarantee

If you are not satisfied with your purchase for any reason, contact us within 14 days of delivery and we will provide a full refund or replacement.

Damaged or Wrong Item

If your item arrives damaged or is not what you ordered, we will replace it or refund it in full — including shipping. Please send us a photo within 7 days of delivery.

How to Request

Email us at info@enerafield.com with your order number and a brief description. We respond within 24–48 hours.

Shipping Delays

Orders ship from Donghai, China and typically arrive in 7–14 business days. If your order is significantly delayed, contact us and we will prioritize a solution.

Refunds are issued to the original payment method within 5–10 business days of approval.

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