物流政策

Shipping Policy

Last updated: September 13, 2026

1. Where We Ship From
All orders are packed and shipped directly from Donghai, China — the crystal capital of the world — by Donghai County Rongyue Trading Co., Ltd.

2. Where We Ship To
We ship to the United States and selected international destinations. If your country is not available at checkout, please contact us and we will do our best to arrange shipping.

3. Order Processing Time
Orders are processed and dispatched within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email once your order has shipped.

4. Delivery Time Estimates
- United States: typically 7-14 business days after dispatch
- Canada, United Kingdom, Australia, EU: typically 10-20 business days after dispatch
- Other international destinations: typically 12-25 business days after dispatch

These are estimates provided by our carriers, not guarantees. Occasionally customs processing can add additional time.

5. Shipping Rates
Shipping rates are calculated and displayed at checkout before you complete your order. Any promotional free-shipping offers apply as shown at checkout.

6. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. Tracking information may take 24-72 hours to become active with the carrier. If you do not receive tracking details within 5 business days, please contact us.

7. Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. We are required by law to declare the accurate value of goods on customs documents and cannot mark orders as gifts or undervalue them.

8. Lost, Delayed or Damaged Shipments
If your order has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier. If a package is confirmed lost, we will send a replacement or issue a full refund. If your item arrives damaged, please send us a photo within 7 days of delivery and we will replace it or refund you in full.

9. Incorrect Addresses
Please double-check your shipping address at checkout. If you notice an error, contact us immediately. If the order has not yet shipped, we can correct it. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment (additional shipping may apply).

10. Contact
Questions about shipping? Contact us at info@enerafield.com or [+86 13585286022], and we will respond within 24-48 hours.